Sports Centre Duty Manager
📍 Fire Service College, Moreton-in-Marsh
💼 Full-Time | Permanent
We are currently recruiting for a Sports Centre Duty Manager to support the Head of Site Operations in the day-to-day running of the Sports Centre at the renowned Fire Service College.
This is a fantastic opportunity to join a well-established and supportive environment, ideal for candidates with a background in sports centres, leisure facilities, or fitness environments who are looking to step into or develop within a supervisory role.
About the Role
As a Duty Manager, you will play a key role in ensuring the smooth, safe, and efficient operation of the sports centre. You will lead by example, delivering excellent customer service while maintaining a clean, safe, and welcoming environment for both staff and visitors.
Key Responsibilities
1. Build strong customer relationships and deliver a high-quality customer experience
2. Ensure excellent standards of customer care and service delivery
3. Handle customer queries, complaints, and issues in a professional and effective manner
4. Support the safe operation of the facility, ensuring compliance with Health & Safety standards
5. Provide visible leadership to staff, ensuring they are motivated and performing effectively
6. Maintain high standards of cleanliness and presentation across the centre
About You
7. Previous experience in a sports centre, leisure, or similar environment (e.g. lifeguard, gym instructor, personal trainer)
8. Willingness to complete a lifeguard qualification (RLSS NPLQ) if not already held
9. Level 2 Gym Instructor qualification (preferred)
10. First Aid at Work certification
11. Pool Plant Operator qualification (CIMSPA) is desirable
12. Strong communication and customer service skills
13. Ability to work in a team-oriented, fast-paced environment
Management experience is not essential.
Working Hours
14. 37.5 hours per week, across 5 days
15. Weekend working required
16. Rotating shifts (example patterns):
17. 05:45 - 13:45
18. 13:30 - 21:30
About Fire Service College
The Fire Service College is a globally recognised training provider delivering specialist courses across emergency services, military, and commercial sectors. Set across a 300-acre site, it offers both practical and classroom-based learning, attracting learners from the UK and internationally.
What's on Offer
19. 23 days holiday (rising to 27) + option to buy additional leave
20. Company pension, life assurance & enhanced family leave policies
21. Access to a wide range of employee benefits and discounts
22. Free onsite gym membership, subsidised canteen and bar
23. Free onsite parking
24. Free weekday accommodation (if required)
25. Volunteering day to support a cause of your choice
26. Opportunities for training, development, and further qualifications
27. Supportive work environment with strong work-life balance