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About Acron Aviation
Acron Aviation is an agile commercial aviation partner with a long heritage of providing established, industry-certified solutions, as well as future-focused, data-driven innovations. With customers across the globe our employees are committed to the company mission of innovating to create safer skies.
About Acron Aviation
Acron Aviation is an agile commercial aviation partner with a long heritage of providing established, industry-certified solutions, as well as future-focused, data-driven innovations. With customers across the globe our employees are committed to the company mission of innovating to create safer skies.
For more information visit acronaviation.com
Overview
Flight Data Intelligence, a leading provider of aviation data solutions, is seeking a highly skilled and customer-oriented IT Manager to join our team. This role is pivotal in ensuring the smooth delivery of our customer-facing web applications and services, with a focus on maintaining high availability, security, and operational excellence. The ideal candidate will combine technical expertise with exceptional communication skills and the ability to balance strategic overview with attention to detail to address objectives and challenges effectively.
Our Values are an integral part of who we are. We seek candidates who share our values:
* Customer First
* Own It
* Move Fast
* Speak Candidly
What We Offer
* 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
* Private medical insurance with optional family cover
* Pension scheme of up to 7% employer contribution
* Life Assurance 4x salary (flexible up to 10x)
* Group income protection
* Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
* Employee assistance program providing mental health and wellbeing support
* An exciting and dynamic work environment in the aviation data industry
* Opportunities for professional growth and development
* A supportive team culture that values innovation and collaboration
Responsibilities Will Include
* Customer Web Application Management: Oversee the hosting and operation of customer-facing web applications, ensuring 99.99% availability and optimal performance.
* Cloud Infrastructure Management: Architect and manage cloud environments, particularly AWS, to support scalable and secure application hosting and finops.
* Kubernetes and DevOps: Leverage Kubernetes and DevOps practices to streamline deployment processes, enhance system reliability, and automate key workflows.
* Application Security: Implement best practices in application security to safeguard sensitive customer data and maintain compliance with industry standards.
* Customer Engagement: Collaborate with customers on Requests for Proposals (RFPs), providing technical insights and ensuring alignment with their business needs.
* Incident Management: Act as the primary point of contact for customer incident resolution, driving prompt and effective solutions to maintain trust and satisfaction.
* Change Management: Navigate and enforce structured change management processes to ensure seamless updates and minimize disruptions to customer services.
* Cross-Functional Collaboration: Work closely with internal teams, including engineering, sales, and product management, to align technical solutions with customer expectations.
* Data Governance: responsible for developing and implementing data governance frameworks, retention policies, classification schemas, documentation standards and fostering a culture of data stewardship
Key Requirements
* Proven experience in hosting and managing customer-facing web applications with high availability requirements (99.99%).
* Strong knowledge of SaaS and hands-on experience with both datacentres and AWS cloud infrastructure.
* Expertise in Kubernetes, including deployment orchestration and container management.
* In-depth understanding of DevOps methodologies and tools.
* Solid background in application security, including threat mitigation and compliance practices.
* Experience responding to customer RFPs, providing compelling and technically sound proposals.
* Adept at managing customer incidents with a focus on timely resolution and communication.
* Proficiency in navigating and adhering to structured, process-oriented change management methodologies.
Preferred Additional Skills
* Strong interpersonal, influencing and communication skills to effectively interface with customers and internal teams
* Proven experience managing and developing teams
* Experience in the aviation or data services industry is a plus
* Certification in relevant areas such as AWS, Kubernetes, or ITIL
* Proficient in Linux
Please note: All candidates who wish to be considered for this vacancy must have the right to work in the UK
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Aviation and Aerospace Component Manufacturing
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