About the role:
Our funeral service teams work hard to provide a personal and professional service across Lincolnshire, where we have been supporting the bereaved for over 150 years. Showing compassion and empathy and delivering the highest standards of professional service, we support our customers through what can be one of the most difficult days of their lives.
As a Funeral Director, you’ll be at the heart of this service. Providing the complete, sensitive and sympathetic service that we deliver for our communities and bereaved families daily. From the initial call, making the arrangements down to the finest detail through to conducting the funeral, you’ll be there for your clients when they need it most.
1. Supporting and guiding your client through the funeral process with help of the wider team
2. Building strong and trusting working relationships with your customers, members and colleagues
3. Taking a lead during funeral services, supervising, and conducting them according to the wishes of your clients
4. Maintaining relevant digital and paper records along with other general administrative duties
5. Supporting the preparation of the deceased for their funeral and any prior visitations on request
6. Managing the Funeral branch and when needed other branches within our trading area
Please refer to the downloadable job description which is available on this page.
About You
We’re looking for a professional and compassionate people person who has previously worked in funeral industry, with experience of arranging funerals. If you have a nationally recognised qualification in Funeral Directing – this would be a fantastic bonus, but is not essential. You’ll need to show us:
7. A wealth of knowledge of the funeral process with the confidence and compassion to handle all of the stages in support of your clients
8. A passion for delivering high standards of customer service, alongside a professional and approachable manner
9. Excellent interpersonal skills, able to demonstrate a high standard of professionalism at all times with both colleagues and clients
10. Outstanding organisational and administration skills with a keen eye for detail
11. Good literacy, numeracy and IT skills as extensive use of technology is required in this role
Our Funeral Directors are expected to sell Funeral plans as part of their role. As this is FCA regulated, successful candidates will be required to go through our vetting process, which will include identity verification, criminal background, reference and credit checks. These checks will be carried out by our partner organisation, Ecclesiastical. More information about these checks will be provided at interview.
When applying for this position you should recognise that the reverent care of the deceased forms a large part of our services so, you’ll need to be comfortable in the presence of the deceased and in support of our clients.
A full UK driving licence and access to your own vehicle for business use are essential, as you will be travelling across our trading area.
Benefits:
In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
12. 30 days annual leave (including bank holidays) (pro-rata)
13. Pension scheme (with up to 12% employer contributions)
14. Generous colleague discount rates across our family of businesses
15. Annual discretionary colleague bonuses to reward you for your hard work
16. Free tea and coffee provisions for all colleagues during rest breaks at work