We Make Morrisons… From a Bradford market stall to the UK's fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with nearly 500 stores and an online home delivery service. Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.
We are recruiting for a high-performing Café Manager to help our business continue to grow and succeed. Whether you want a hearty breakfast or freshly brewed coffee and cake, our Cafes serve hundreds daily. Café Managers lead and empower colleagues to always put the customer first and deliver outstanding service. Reporting to the Store Manager, your responsibilities will include:
1. Listening and responding to customer feedback and reacting accordingly
2. Ensuring market-leading availability across the store
3. Working with other Managers to lead a supportive and performance-driven department
4. Managing all people routines, including scheduling, absence, performance, and talent conversations
5. Delivering training to enable the team to deliver their roles confidently
6. Enabling colleagues to work confidently across departments
7. Identifying and developing talent within the department
8. Building effective relationships with other departments
9. Leading colleagues to achieve outstanding performance against targets
10. Taking a leadership role within the store
11. Planning resources thoroughly
Why not explore some areas customers don't see, such as warehouses and canteens, through our 360 tour?
About You
If you have experience in retail, hospitality, service industries, or travel & tourism, and a passion for delivering exceptional customer service, we want to hear from you. Our requirements include:
* Experience managing a team in a fast-paced environment
* Excellent communication skills to share knowledge and best practices
* The ability to build and maintain relationships with stakeholders and remain flexible
* Adaptability to change and effective challenge skills
* Active listening and responsive interaction with customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About Us
Shopkeepers for over 125 years, we provide a unique shopping experience with nearly 500 stores across the UK. Our retail colleagues work as one team to offer food essentials, great service, and a lively shopping atmosphere. As the UK's 5th largest supermarket, we serve over 11 million customers weekly, focusing on freshness and preparing more fresh food in-store than any other supermarket. Our fast-paced environment is challenging but rewarding, with friendly teams committed to exceeding customer expectations.
We invest in our colleagues through industry-leading training programs. Many store managers started on the shop floor, understanding firsthand how to support colleagues and serve customers effectively. Our total rewards package includes:
* 15% uncapped Morrisons discount (in-store and online)
* 10% discount for a friend or family member
* 25 days holiday plus 8 statutory holidays (pro-rata)
* Private healthcare plan
* Annual bonus scheme
* GPhC fees paid
* Generous pension contributions
* Life assurance through the pension scheme
* Enhanced maternity, paternity, and adoption schemes
* Perks with over 850 retailers via 'My Morri' discount platform
#J-18808-Ljbffr