Rethink Mental Illness is an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.
We are hiring a BANK Housing Support Worker to join our inspiring and friendly team at St. Andrew's Court, Minehead.
JOIN THE TEAM!
St Andrews Court is a supported housing service for people aged 18 years and above who are living with a mental illness and have low-level needs. It consists of eight self-contained flats with limited courtyard parking and communal garden. The service provides housing related support to people who are at risk of not accessing or sustaining a home because of their mental health, vulnerability and/ or a history of housing related problems. People can stay in the service for up to two years. The aim is to move people on to lead more independent lives in their own accommodation. If residents require additional support that isn’t housing related they will be signposted to appropriate services.
How I will make a difference?
Working with an allocation of tenants, you will provide a robust intensive housing management service, supporting vulnerable individuals who experience mental ill health in promoting independence and empowering sustainment of tenancies.
You will be required to assess the needs and risks of tenants and work in a person centred and personalised manner in order to enable individuals to sustain their tenancy.
The role involves tenancy sign-ups and property re-lets, processing referrals, day to day running of a service, and health and safety of the schemes we manage.
1. I ensure that housing management functions, including voids and lettings, rent and service charge arrears, anti-social behaviour and other tenancy breaches, health and safety and fire checks, and repairs and maintenance are carried out to a high standard and in a timely fashion and in line with any relevant Management Agreements.
2. I ensure that all compliance checks i.e. gas, electric, legionella, fire alarm etc. are completed by their due date and that the relevant certification is received and filed appropriately.
3. I complete regular property inspections and health and safety checks to ensure the service is health and safety compliant and is secure ensuring that any health and safety concerns are addressed immediately. I will be involved in the service risk assessments.
4. I report and arrange maintenance works required, liaising with the relevant housing association or contractor and ensuring all works are completed.
5. I facilitate property access for contractors as required.
6. I ensure that safeguarding, incidents, accidents and near misses are reported and responded to appropriately and reported to the Service Manager.
Essential experience, skills required for this position:
7. I have transferable life/work experience to apply to this role.
8. I am a good listener, empathetic, understanding, kind, patient and willing to learn
9. I can demonstrate behaviours consistent with the values of the Charity.
10. I may also have experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity