Salary: £70,000 - 80,000 per year Requirements: At least 5 years of B2B software experience in a customer-focused leadership role Strong leadership skills, with the ability to empower, inspire and develop teams Proven experience in building strong customer relationships and driving customer retention A solid understanding of recurring revenue business models and the importance of renewals and growth Excellent project management skills, with the ability to oversee multiple customer success activities effectively Exceptional interpersonal and communication skills The ability to understand and communicate technical concepts and product capabilities Strong empathy for customers and a passion for delivering value, growth and long-term success A flexible, innovative approach and the confidence to contribute ideas at leadership level Responsibilities: Lead and manage the Customer Success team to deliver an outstanding customer experience Drive customer success outcomes across implementation, education, support, adoption and advocacy Build and maintain strong senior-level relationships across key customer accounts Increase renewal rates and minimise customer churn Work closely with Account Managers to identify opportunities for cross-sell and up-sell within existing accounts Ensure customers are achieving value from the product through strong adoption and satisfaction levels Oversee customer success activities including onboarding, education, automation services, renewals and customer support Measure and monitor the effectiveness of the Customer Success function through key performance indicators Retain Account Management responsibility for selected key accounts following successful implementation Act as a key voice within the leadership team, promoting customer-centric thinking across the wider business Coach, develop and inspire a high-performing Customer Success team Introduce new ideas, best practices and process improvements to further strengthen the customer journey Technologies: Support More: We are a highly respected software business with a global customer base across Europe and North America, looking for a Head of Customer Success to shape and enhance the full customer experience. This remote role includes quarterly meetups in the South of England, and we offer a competitive salary along with comprehensive benefits such as healthcare, life assurance, and 25 days of holiday. Our company has been delivering quality software for over 25 years, with a focus on customer satisfaction. last updated 9 week of 2026