Job Title: Senior Account Manager Reporting To : Head of National Accounts
Account Manager(s)
Location: West Yorkshire – Hybrid (3 days per week working in the office or visiting clients)
Type: Full-Time
Please note we're looking for applicants from a Beauty, Cosmetics, Personal Care or FMCG background.
Our client is a market-leading retail solutions provider, delivering end-to-end services that help brands and retailers drive performance both in-store and online.
Their comprehensive offering includes merchandising, retail execution, data and analytics, e-commerce support, and technology-led solutions—designed to improve availability, visibility, and ultimately, sales.
Whether it's optimising supply chains, enhancing on-shelf execution, or delivering insight-led strategy, they’re committed to helping their partners win at the point of purchase.
As they continue to grow, they’re seeking an experienced and commercially minded Senior Account Manager to join their high-performing team.
Are you a results-driven professional who excels with data, thrives under pressure, and consistently delivers solutions? We're on the lookout for a Senior Account Manager who brings commercial acumen, a customer-first mindset, and a strong desire to drive meaningful results.
You will lead and manage key customer relationships, ensuring they are continually strengthened and deliver strong commercial outcomes. By identifying new opportunities and unlocking additional value from existing accounts, you’ll play a vital role in driving profitable growth.
In addition, you'll work closely with the Head of Customer Success to support the execution of strategic initiatives, with a focus on performance, collaboration, and long-term business growth.
Take full ownership of a portfolio of high-value national retail accounts, ensuring consistent service delivery and strong commercial results
Lead and develop a team of Account Managers, supporting their growth in confidence, commercial acumen, and leadership capabilities
Drive profitable growth by achieving and exceeding KPIs across sales, margin, and customer satisfaction
Shape and execute data-led client strategies that enhance category performance and deliver measurable ROI
Collaborate effectively with internal teams to adapt quickly to client needs and continuously improve service delivery
Oversee the end-to-end management of customer briefs, ensuring accurate processing, tracking, and invoicing
Identify opportunities for growth and efficiency, turning insight into action that creates real value for clients
Produce clear, insightful reports that inform decisions—from regular performance updates to strategic reviews
Actively gather and respond to feedback to support continuous improvement and development
Ensure full compliance with internal Quality Systems, procedures, and best practices
Strategic mindset with the ability to see beyond the day-to-day and drive long-term growth
Analytical mindset — skilled at interpreting commercial and operational data to drive decisions
Strong financial acumen, with a solid grasp of P&L, forecasting, and profitability levers
Highly organised, detail-oriented, and skilled at managing complex projects and priorities
Adaptable, agile, and hands-on – you’re not afraid to roll up your sleeves and make things happen
Self-starter with prioritisation and time management skills – you get things done
Background working with major retailers or in senior-level account management (a strong advantage)