Overview:
We are seeking a proactive and highly organised Administrator to join our Service Department. This role is key in helping to ensure smooth operations within the team and between our remote service engineers and clients. You'll be the central point of contact for the team, managing systems, and supporting both technical and customer-facing tasks.
Responsibilities Include:
* Manage incoming calls and respond to client enquiries with professionalism and courtesy.
* Manage and maintain the CRM system, ensuring accurate and up-to-date records.
* Assist with the preparation of and distribute service reports and documentation.
* Chase purchase orders (POs) and follow up on outstanding items.
* Coordinate quotes with the technical team for further work and issue them to customers.
* Support general administrative tasks within the service department.
What we're looking for:
* Previous experience in a service or administrative role, ideally within a technical or engineering environment.
* Strong communication skills, both written and verbal.
* Excellent organisational skills and attention to detail.
* Ability to work independently and manage multiple tasks.
* Ideally proficient in CRM systems, though training can be provided, and Microsoft Office Suite.
* Minimum GCSE (or equivalent) in Maths and English at Grade 4/C.
* Flexible approach to working hours, including ad-hoc out-of-hours emergency cover if needed (with additional payment).
* Right to work in the UK.
Why Join Us?
* Be part of a supportive and dynamic team.
* Opportunity to work in a fast-paced, customer-focused environment.
* Career development and training opportunities.
What we offer?
At Clark Door we believe in rewarding our team and supporting your growth. Here's what you can look forward to:
* Salary up to £28 000 D.O.E
* 33 days holiday plus your birthday off
* Additional holiday purchase scheme
* Wellbeing & shopping discount platform
* Company pension
* Life Assurance
* Cycle to work scheme
* Free parking