Overview
About the Role. As our Senior Income and Finance Officer, you will:
* Take the lead on rent collection, arrears recovery, and service charge management.
* Deliver accurate financial reports, forecasts, and budget monitoring to support decision-making at senior level.
* Work with housing teams to ensure tenancy sustainment, financial inclusion, and compliance with housing regulations.
* Supervise and mentor colleagues, driving high performance in income and finance services.
* Play a key role in delivering our organisational objectives and improving outcomes for residents.
This role is pivotal to ensuring that every pound collected and invested contributes to high-quality housing services and long-term affordability for our tenants.
About You
We are looking for someone with:
* A strong track record in income management and finance within housing (private rented and/or affordable sector).
* Excellent understanding of rent setting, service charges, arrears recovery, welfare benefits, and housing legislation in England.
* Strong analytical, reporting, and IT skills, with the ability to translate data into actionable insights.
* Great communication and negotiation skills, with a commitment to customer service.
* Leadership qualities and the ability to motivate and support a team.
* A professional qualification such as CIH, AAT, ACCA (or equivalent) is desirable — more important is your experience and drive to achieve results.
What We Offer
* A supportive and inclusive workplace.
* Opportunities for professional development and progression.
* The chance to play a central role in shaping our housing services.
* Competitive salary, pension, and benefits package.
If you’re ready to take the next step in your housing finance career and want to make a difference in affordable housing sectors, we’d love to hear from you.
An Income and Finance Officer in a property management company plays a vital role in ensuring the financial health and stability of the organization by managing income, overseeing expenditures, and providing accurate financial information for decision-making.
Key Responsibilities
* Income Management:
o Processing rent and service charge payments.
o Managing tenant arrears and implementing debt recovery procedures.
o Reconciling income and expenditure.
o Calculating and managing recharges (e.g., insurance premiums).
o Preparing completion figures for new lettings and lease changes.
* Financial Reporting:
o Preparing monthly and year-end financial reports.
o Assisting with budget preparation and variance analysis.
o Ensuring compliance with financial regulations and reporting requirements.
o Bookkeeping. Accounting assistance. Invoices and Purchas ledger. Supportive Finance payments and approval. Support on budget approval. Manage software integration and data migration.
* Financial Control:
o Maintaining accurate financial records and documentation.
o Reconciling bank statements and other financial data.
o Monitoring and managing petty cash.
* Other Responsibilities:
o Liaising with other departments and stakeholders on financial matters.
o Assisting with audits.
o Supporting the Account on Finance and other management.
o Produce board report.
o Produce monthly P&L data and dashboard.
o Produce Financial reporting format using Property management application and manual data where needed and necessary.
Skills and Experience
* Financial Acumen: Strong understanding of financial principles, accounting practices, and financial reporting.
* Analytical Skills: Ability to analyse financial data, identify trends, and interpret financial information.
* Attention to Detail: Accuracy and precision in handling financial transactions and data.
* IT Proficiency: Experience with accounting software, spreadsheets (e.g., Excel), and other relevant software.
* Communication Skills: Ability to communicate effectively with colleagues, tenants, and other stakeholders.
* Property Management Knowledge: Understanding of property management processes and regulations.
* Debt Management: Experience in managing tenant arrears and implementing debt recovery procedures.
* Budgeting and Forecasting: Experience in preparing budgets, forecasting financial performance, and analysing variances.
* Compliance: Knowledge of relevant financial regulations and compliance requirements.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Monday to Friday, 8:30am to 5PM
Salary: £40,000 – £42,000 yearly
About CAH
About CAH: Make a real difference to housing in Croydon. Croydon Affordable Housing (CAH) is seeking a proactive and experienced Senior Income Officer to join our small, dedicated team. We manage just under 360 homes in and around the Borough.
#J-18808-Ljbffr