What You'll Be Doing
Driving Operational Excellence
Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times
Implement store operations strategy to support sales growth and a great customer experience
Ensure store labour is effectively deployed within budget to meet service and trading needs
Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance
Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained
Leading People & Culture
Inspire, support, and challenge your team to deliver their best through clear direction and coaching
Foster a positive, collaborative team culture-lead by example and live Selco's values every day
Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews
Empower colleagues to make decisions, encouraging ownership and accountability at all levels
Recognise great performance and support your team through change with strong communication and clarity
Delivering for Our Customers
Set the tone for outstanding service, aligned with our value of being brilliant for our customers
Support colleagues in resolving customer issues...