The opportunity
We are looking for a detail-driven and collaborative professional to support the advice-checking of ongoing servicing advice across The Openwork Partnership. You will play a key role in ensuring advice meets current regulatory standards and Openwork's COB Suitable Advice Framework, while providing constructive, high-quality feedback to advisers.
This role requires a confident communicator who can review advice documentation thoroughly, identify areas for improvement, and support advisers in delivering suitable client outcomes.
This is a hybrid role, 3 days a week in the Swindon office.
The benefits:
Salary - up to £36,000
Bonus scheme - on target bonus - 7.5%
Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
Critical illness cover
Income protection - 1x salary
Death in service - 4x salary
27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
A range of other flexible benefits to include private medical insurance, dental insurance and much more.
Key Accountabilities:
Review ongoing servicing advice, Case Advice, Documentation Suitability Reports and Annual Reviews to ensure compliance with current regulation and Openwork's Suitable Advice Framework, applying an accurate, effective and fair approach.
Provide clear, constructive feedback to advisers, including suggested improvements where necessary, and support them in meeting suitability requirements.
Proactively manage an individual pipeline of cases, ensuring all work is completed compliantly and within agreed service level agreements.
Work collaboratively across the partnership to ensure Financial Advisers' requirements are met, enabling them to deliver suitable advice.
Identify, champion and contribute to improvements in team processes and procedures.
Build and maintain strong relationships with key internal and external stakeholders, providing advice and technical guidance as required.
Regularly follow up with advisers and/or providers to resolve outstanding requirements.
Promote teamwork across Operations and the wider Network.
Keyboard Shortcuts
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What will you need to succeed?
Qualifications / Experience:
Level 4 Diploma in Financial Planning
Good understanding of pension and investment products.
Previous experience of proactively managing a pipeline.
Previous experience of dealing with adviser and providers.
Knowledge:
Knowledge of Pensions & Investment products, including Safeguarded Benefits, SIPPs, and Pension Crystallisation.
Good understanding of Financial Conduct Authority requirements for pension and investment transfers.
Awareness of Financial Conduct Authority, Treating Customers Fairly principles and general advice process.
Familiar with Openwork adviser and network and/or other networks.
Understanding of how to use MS Office, particular Word and Excel.
Skills and Competencies:
Sound judgement skills, ensuring impartiality and consistency.
Good problem solving, analytical and decision making.
Able to express ideas and opinions to influence others and confront issues.
Ability to communicate, listen and negotiate effectively at a variety of levels using various mediums.
Able to work well as an individual and part of a wider team.
Time management, planning, prioritising, and organisation skills.
An attention to detail combined with high accuracy.
Able to build and maintain good working relationships.
Flexible in approach, can handle high work and associated pressures due to service level agreement delivery.
Keyboard Shortcuts
F9 - Move focus from the edit area to the Footer Toolbar
F10 - Move focus from the edit area to the first toolbar button
Shift + TAB - Move focus from the edit area to the last toolbar button
Why us?
We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
We're also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague's individual differences and identities – just like our financial advice, for us, it's personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.
Keyboard Shortcuts
F9 - Move focus from the edit area to the Footer Toolbar
F10 - Move focus from the edit area to the first toolbar button
Shift + TAB - Move focus from the edit area to the last toolbar button