Job Description
Purpose of Role
To develop and deliver high-quality destination experiences for participants of the Oyster World Rally and other Oyster events. The role is responsible for coordinating onshore activities and excursions that enhance the overall Oyster experience, whilst also working with the rally and event team to deliver a successful and enjoyable overall experience for participants.
Key Job Responsibilities
* Liaise, coordinate, market and sell curated, culturally-rich destination experiences for participants of the Oyster World Rally and other related events.
* Vet and liaise with external providers, ensuring delivery standards, safety, and client expectations are met.
* Act as the primary contact for participants regarding shore-based experiences, responding to queries and managing bookings through the customer relationship management system (HubSpot).
* Provide timely, clear pre-arrival information to participants, including activity briefs, logistical details, and destination insights.
* Align all shore-based experiences with the master rally / event schedule and ensure cohesive planning with the wider events and logistics team.
* Travel in advance of the fleet when required to prepare and manage experience delivery on the ground.
* Collaborate with internal teams to support experience planning for Explorers Club, Bluewater Academy, events and Regattas.
* Maintain accurate records of bookings, client preferences, and feedback to support continuous improvement and reporting.
* Represent Oyster to local tourism authorities, marinas, and vendors, maintaining strong and professional relationships.
* Build an Oyster Destination Experience guide, to sit alongside our existing World Rally Guide.
Requirements
Knowledge
* Understanding of international travel coordination and experience delivery, particularly in a luxury or premium context
* Knowledge of client service standards and expectations for high-value clientele
* Familiarity with CRM platforms, ideally HubSpot
Skills
* Strong organisational and planning skills, with the ability to manage multiple projects and deadlines
* Clear, professional communication skills, both written and verbal
* Confidence in liaising with third-party vendors and clients across different cultures and time zones
* Proficient in digital tools such as Microsoft Office, Google Workspace, and project tracking platforms
Experience
* Experience in event coordination, destination management, or travel planning
* Previous client-facing role, ideally within a luxury, travel, or marine-based industry
* Experience working independently in remote or international environments is beneficial
Qualifications
* No specific formal qualifications required, but relevant certifications in travel, tourism, or event management would be advantageous
Personal Characteristics
* Personable, diplomatic, and customer-service oriented
* Flexible and calm under pressure, with the ability to adapt to changing plans and environments
* Self-motivated and comfortable working independently or as part of a remote team
* Committed to delivering exceptional quality and participant satisfaction
Other Requirements
* Willingness and ability to travel internationally for extended periods (up to 6 weeks at a time
* Must be comfortable working overseas and across time zone
* Full UK driving licence is preferred
Benefits
* 25 days annual leave p/year
* Employer Pension contribution
* 0800 - 1630 - 5 days
* Death in service
* Cycle to Work scheme
* TELUS Assistance Programme
* Sick pay scheme