Overview
Our Leisure Receptionist gives the very first impression of our Village experience. You greet members and guests on arrival and by phone, setting the standard for the service our members receive. You will thrive on delivering top-notch customer service, ensuring members have what they need and that enquiries are dealt with effectively. You love a chat and understand what makes a great customer experience, getting to know our members and helping them make the most of Village life. On a day-to-day basis, you will be meeting, greeting, taking bookings to introduce new people to the club, resolving queries and keeping our members happy.
Responsibilities
* Greet members and guests on arrival and respond to enquiries by phone with a friendly, professional demeanour.
* Provide excellent customer service and resolve queries to ensure a positive member experience.
* Assist with bookings and introductions to the club for new members or visitors.
* Engage with members to understand their needs and help them maximise Village life.
* Collaborate with the leisure team and other departments to maintain high service standards.
Qualifications and Skills
* A natural ability to interact with all types of people and use effective selling techniques with a belief in sales through service.
* A passion for leisure, fitness and customer service.
* The ability to understand individual needs and tailor service and communication accordingly.
* A drive to achieve and exceed targets.
* A team mentality and the ability to form strong relationships within leisure and other departments.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth 1,500 a year.
* Discount on all overnight stays at Village Hotels, with experiences from 35 and breakfast included.
* Friends and Family discounted stays from 49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* A progressive training approach across several areas in the hotels via our Mobile Gaming training platform.
* Discounts and cashback offers on many High Street brands and supermarkets.
* A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees.
* Mental health support, with access to mental health first aiders and up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to our Employee Assistance Programme for support and counselling.
* Flexible working hours.
* A fun, supportive and inclusive work environment with regular team events.
* Reward and recognition schemes, anniversary rewards for service milestones, and other recognition initiatives.
* Electric car salary sacrifice scheme.
* Birthday leave (one day off) guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* BIG People Days to celebrate and recognise employees and local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme and Life Insurance.
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