IT Support Analyst Stoke-on-Trent (ST5) Permanent £28,000 - £32,000 DOE Looking to take the next step in your IT career? We're excited to be partnering with a well-established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where you'll play a vital role in ensuring colleagues across the business receive exceptional technical support. If you enjoy solving problems, helping others, and working in a fast-paced environment, we'd love to hear from you. What you'll be doing: * Acting as the first point of contact for all IT-related queries and technical issues * Diagnosing, triaging and resolving hardware, software and system issues * Providing proactive support to minimise downtime and maintain business continuity * Monitoring system performance and escalating complex issues where required * Maintaining accurate records of incidents, requests and resolutions * Assisting with the maintenance and updating of desktop applications and network infrastructure * Supporting system upgrades, deployments and rollout projects * Working within agreed service levels and ensuring a high standard of customer service What we're looki...