Job Description
Own end-to-end delivery of technical solutions: lead discovery with stakeholders, document requirements, design and author technical specs, manage deployments - including migrations and handover-and train clients. Partner on proposals with cost estimates and scope definitions, create, own and maintain project delivery plans, communicate progress, and proactively manage risks. Serve as the technical authority to build trust with both business and technical client teams, collaborating with project and account leaders to foster healthy, profitable relationships and ensure adoption and success of delivered solutions. Continuously innovate to progress client offerings within both known and new technologies.
Key Responsibilities
Lead technical discoveries with client stakeholders and document solution requirements within the context of the client's technical instance.
Collaborate with client leads to create detailed, client-ready solution conceptual designs based on considered platform best practices.
Translate conceptual designs into fully documented technical designs ready for build either by internal resources or by client technical resources.
Manage the deployment of client solutions from staging to production including data migration, launch protocols, technical handover (documentation and client handover sessions).
Collaborate with client leads and enablement leads to plan, prepare for and execute client enablement on delivered solutions to ensure adoption of new/revised processes.
Innovate within known and new technologies to ensure solutions are market-leading and leverage most current capabilities.
Contribute to development of client proposals including cost estimates, scope exclusions and considerations.
Creating and managing project delivery plans for owned workstreams.
Communicating progress internally in weekly and daily catch ups, anticipating shifts and delays and ensuring the wider business remain informed.
Contribute to the building and maintenance of client relationships alongside client lead teams to nurture healthy and profitable client relationships.
Identify and develop opportunities for continued growth within existing clients through continued progress and expansion of solutions and impact.
Deep knowledge of Marketing Automation platforms like HubSpot and Dynamics/Customer Insight Journeys or deep knowledge of the Salesforce product stack (certification in Sales Cloud and Marketing Cloud Account Engagement preferred, Marketing Cloud / Data Cloud desired).
Experience with associated technologies and platforms related to interest capture and qualification and advanced reporting.
Proven track record in end-to-end technical solution delivery, including stakeholder discovery, design, deployment, and client training.
Strong project management skills, with ability to create delivery plans, manage risks, and communicate progress.
Leadership in high-growth consulting settings, with client-facing delivery and innovation focus.