Retail Manager – Luxury Fine Jewellery | Hatton Garden
Salary up to £50,000 basic + Bonus.
A leading fine-jewellery house in Hatton Garden is seeking a talented Retail Manager to oversee the daily operations of its boutiques and elevate the client experience. This is an exciting opportunity for a dynamic leader who thrives in a luxury environment and is passionate about high-quality craftsmanship, client relationships, and commercial excellence.
What You’ll Do
• Lead the boutiques' daily operations, ensuring a seamless, personalised, and memorable experience for every client.
• Inspire, coach, and develop a high-performing sales team to exceed targets and uphold exceptional service standards.
• Drive commercial performance through strong clienteling, sales strategy, and data-led analysis of KPIs.
• Maintain impeccable operational standards across stock control, workshop orders, CRM usage, and showroom presentation.
• Partner closely with the Head of Sales on sales initiatives, team development, and client outreach strategies.
• Oversee bespoke and high-value client journeys, ensuring each interaction reflects the brand’s values and commitment to quality.
About You
• Experienced retail leader with a background in fine jewellery - diamonds and lab grown diamonds in particular.
• Passionate about delivering exceptional service and building lasting client relationships.
• Strong commercial awareness with the ability to analyse performance, identify opportunities, and drive results.
• Organised, polished, and confident managing both operational and client-facing responsibilities.
• Inspirational team leader with excellent communication skills and a collaborative mindset.
If you are a driven retail leader who excels in luxury environments and wants to grow within a respected fine-jewellery business, we’d love to hear from you.
Due to a high response, we can only contact shortlisted candidates that fit the criteria above.
360 Talent are a high end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.
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