Christopher Farr Cloth is seeking an enthusiastic, motivated, and driven Operations Manager to join our head office team in London on a 10-month fixed-term contract covering maternity leave.
The ideal candidate will have a degree in a textile-related discipline or relevant professional experience. This is an excellent opportunity for someone looking to build on their experience and take the next step in their career.
Responsibilities
* Operate as a standalone function within the business, taking full ownership of the role and its responsibilities.
* Act as a key point of contact for multiple internal teams and external stakeholders, ensuring clear and effective communication.
* Quickly develop a comprehensive understanding of systems, processes, and relationships to support efficient decision‑making and problem‑solving.
* Produce detailed sales reports on a monthly, biannual, and annual basis.
* Prepare annual (and ad hoc quarterly) royalty reports for design partners.
* Set and track annual targets across territories and showrooms.
* Analyse performance of new collections through quarterly reporting.
* Deliver biannual analysis of sample sales versus order conversion.
* Manage and maintain website integration with the company’s custom ERP system, liaising with developers to resolve issues and implement improvements.
* Oversee additional system integrations, including US tax and mobile applications, ensuring seamless functionality.
* Manage inbound stock from suppliers, ensuring accurate booking and timely allocation against outstanding orders.
* Monitor and maintain optimal stock levels across product and sample inventory.
* Oversee pricing updates, including new product launches and supplier increases, ensuring alignment with company margins.
* Oversee order processing and reserve allocation across EU territories and selected US regions, ensuring smooth and accurate order flow across the team.
* Monitor and support all order workflows, troubleshooting issues and maintaining high service standards.
* Approve and set up trade accounts in line with company requirements.
* Co‑ordinate team schedules, including holiday, sick leave, remote working, and the company calendar.
* Provide cross‑functional support by covering key roles during periods of absence.
* Support and collaborate with team members across departments, maintaining a strong understanding of roles to assist with problem‑solving and workflow continuity.
* Provide administrative support to global accounts teams as required and have basic knowledge of varying global tax requirements.
* Handle incoming calls and email enquiries in a professional and timely manner.
Requirements
* Proficient in the Microsoft Office suite, especially excel.
* Eager to learn, positive and self‑motivated.
* Graduate in Textile Design (or related field).
* Organised, hardworking and meticulous with an eye for detail.
* Thrives in a fast‑paced working environment.
* Excellent time management and ability to adapt to change.
* Enjoys working as part of a team.
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