Customer Service Advisor
Near Camberley
£25,500
Full time (1 in 4 Saturday’s weekend working required)
Join Our Team as a Customer Service Advisor
Are you passionate about delivering exceptional customer service and creating meaningful customer experiences? We are looking for an enthusiastic and motivated Customer Service Advisor to join our clients growing team.
You will be the voice of the brands, helping customers across multiple channels from calls and emails to live chats ensuring each interaction is handled with care, empathy, and professionalism.
Hours of work – We are looking for someone to join on a full time and permanent basis, including weekend working.
Key Responsibilities:
* Handle inbound/outbound calls, emails, and live chats to support customers with queries, returns, and product information.
* Resolve issues promptly and efficiently, aiming for first-contact resolution.
* Manage customer returns and exchanges in line with company policies.
* Build an in-depth understanding of our products to better assist customers.
* Record customer interactions accurately in the CRM system.
* Work closely with Sales, Operations, and Technical Support to provide a seamless customer journey.
* Always look for ways to exceed expectations and add value to every interaction.
Key Attributes we are looking for:
* Professional verbal and written communication skills
* Empathy and a genuine passion for helping others
* Resilience and patience in challenging situations
* A proactive, can-do attitude and a strong team player
* Excellent time management and multitasking abilities
* Proficient in Microsoft Office
* Detail-oriented with strong organisational skills
* Adaptable and open to change in a fast-paced environment
Why Join Us?
* Supportive team environment where your voice is heard
* Opportunities for personal and professional development
* The chance to make a real difference in the customer experience
* Flexible and evolving work opportunities as they grow
If you are passionate about customer care and want to be part of a positive and energetic team, we would love to hear from you