Main Duties & Responsibilities
To provide a comprehensive front-line service, dealing with both customers and suppliers. Dealing with queries in a responsive, sensitive and professional manner to ensure the best possible service is provided, and the company is represented positively.
* Perform administrative functions, including filing and housekeeping
* Capable of understanding and processing information through various office applications and processes
* Good oral and written communication skills with a high level of numeracy
* Answering calls promptly and resolving routine customer enquiries
* Processing orders in a timely and accurate manner
* Processing quality complaints and credits in line with the business processes
* Organise and manage goods inwards and outwards, organising transport
* Build a strong relationship with the factory production team
* Effective team member with good interpersonal skills
* Able to manage multiple tasks and meet targets
* Able to work using initiative and without constant supervision
* Develop strong professional relationships with customer KPI’s
* Deliver against business targets and individual KPI’s
* Your job title does not limit your duties, and the Company may require you from time to time to undertake any other duties within your capability.
Other Requirements
* GCSE Math and English Grade C/4 or above (or the equivalent)
* Basic Word and Excel capabilities
Hours: Monday to Thursday 9am – 5pm and Friday – 9am – 4.45pm
Salary: £26,000 - £30,000 per annum depending on experience