Care Manager - Home Care
Rated OUTSTANDING by the Care Quality Commission (CQC)
As a Care Manager, you will be responsible for assist in managing and monitoring the quality delivery of a Home Care service for elderly and disabled individuals as an office and community-based care coordinator.
Duties of the job include:
* Monitoring staff and client communications;
* Monitoring and managing the rotas;
* Responding to complaints and queries from clients;
* Ensuring good record keeping;
* Conducting Care assessments, and developing care plans and risk assessments.
* Registering and interviewing Domiciliary Care Workers;
* Conducting supervisions of Care Workers
* Conducting quality assurance checks of Care Workers whilst out in the community.
* Being part of Lillie-Roses 'On Call' system. Covering evenings and weekends
* Emergency assignment of workers to cover care calls when required.
Key Skills:
* Qualifed to a minimum of level 5 in Health and Social Care
* Good mind-set;
* Strong social care experience;
* Be resilient and able to manage pressure;
* Be a great team player with good communication skills;
* Experienced in Rota planning using a staff roster software;
* We will consider candidates who are looking to progress their career or have coordinated in other sectors;
* Enjoy working as part of a team;
* Be able to Provide excellent customer service;
* Be able to Schedule Care Workers and able to put together rotas;
* Be able to monitor care packages and care plans;
* Knowledge and experience of CQC standards and CQC Compliance;
* Knowledge of management systems and care coordination;
GENERAL RESPONSIBILITIES: POLICIES AND PROCEDURES
The post-holder is required to familiarise themselves with all policies and procedures and to comply with these at all times. Failure to comply with any of these policies may result in disciplinary action up to and including dismissal. These have been agreed with staff and Staff Side and are as follows:
* Treat others as you would like to be treated;
* Listen to and support others and make time to do so;
* Seek, acknowledge and value others' experience and contribution;
* Acknowledge others' beliefs;
* Be courteous and considerate to all;
* Treat others fairly and equally;
* Be honest and trustworthy and act with integrity;
* Encourage others to treat all staff with respect;
* Challenge the behaviour of staff who do not show respect to other.
CONFIDENTIALITY & DATA PROTECTION
The post-holder must maintain the confidentiality of information about patients, staff and other health service business and meet the requirements of the Data Protection Act at all times. The post-holder must comply with all company Information and Data Protection policies at all times.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
Equal Opportunity Employer
Job Type: Full-time
Pay: From £33,400.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Store discount
Ability to commute/relocate:
* Doncaster DN11 8DE: reliably commute or plan to relocate before starting work (required)
Education:
* Master's (required)
Experience:
* providing care: 2 years (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (required)
Work Location: On the road
Application deadline: 10/09/2025