TITLE: Technical Support Manager, Academy & Technical Upskilling Location: Manchester/ Liverpool Salary: £52,000 basic 22 days holiday company vehicle Industry: Fire & Security / Technical Services ABOUT Our client, a growing fire and security solutions provider, is seeking a Technical Support Manager to support their internal Academy program. This role is responsible for coaching, upskilling, and developing technicians through a 7-month structured training program. The position combines classroom-based training with on-site support, and occasional overnight stays may be required depending on the training schedule. Benefits – Fire and Security, Technical Support Manager • Competitive salary up to £52,000 basic • Professional development • Opportunity to work across fire, EML, extinguishers, intruder, access control, and CCTV systems • Flexible working patterns and occasional overnight travel • Be part of a small, high-performing team Responsibilities - Fire and Security, Technical Support Manager your role will include: • Delivering Academy training sessions, both classroom-based and on-site • Supporting technicians to gain qualifications and improve performance • Monitoring progress, assessing skills, and providing feedback • Maintaining training records and content • Assisting field engineers when required and supporting site visits Requirements - Fire and Security, Technical Support Manager • Previous experience in technical roles (senior engineer considered) within fire, security, or related industries • Knowledge of fire, EML, extinguishers, intruder, access control, and CCTV systems • Strong IT and networking skills • Self-motivated, organised, and performance-driven • Willingness to travel occasionally and stay overnight if required Desirable: Academy/trainer experience, technical certifications, and staff development experience Why Join? This is a fantastic opportunity to join a respected company, supporting a structured Academy program, developing technicians, and working in a high-performing, collaborative environment with career growth and professional development. Apply Now! If youre an experienced Technical Support Manager or Senior Engineer, this role offers strong earning potential, hands-on leadership, and the chance to make a tangible impact on trainee and technician development. Keywords to support your application: Technical Support Manager, Academy Trainer, Fire Systems, EML, Extinguishers, Intruder Alarms, Access Control, CCTV, Senior Engineer, On-site Training, Classroom Training, Technical Upskilling, Performance Management, Networking, IT Skills