Whiteline Manufacturing Ltd are seeking a competent, detail-orientated Order Processor to join our team.
This role requires you to:
* Have the ability to organise and prioritise workloads.
* Work with accuracy and efficiency
* Communicate professionally with customers to confirm orders & answer queries effectively.
* The ability to work under pressure to meet daily deadlines.
Previous experience within the window industry would be a huge advantage, as would working with Window Designer software.
Good communication and IT skills are essential for this role.
The role includes but is not limited to the following:
* Process orders to create accurate manufacturing and order confirmation data within the daily deadlines
* Process quotations accurately within the daily deadlines
* Upload, book in and check customer orders from the web
* Provide processing support to customers via telephone
* Refer to technical data provided to assist customers with technical enquiries
* Double check orders processed by others for errors and omissions
* Confirm all verbal communication in writing via email
* Liaise with suppliers and complete orders for non-stock items
* Contact customers regarding order queries
* Log communication details in our system
* Advise the customer of delays to their requested delivery date
* Ensure customer confidentiality is maintained at all times
Monday - Thursday
Friday
Job Types: Full-time
Job Types: Full-time, Permanent
Pay: £25,500.00 per year
Ability to commute/relocate:
* Eastbourne BN23 6QA: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person