This key position involves auditing transactions, reconciling data from PMS and EPOS systems, and working closely with operational managers to ensure that revenue and settlement are recorded correctly. The ideal candidate will have experience in multi-departmental revenue auditing, strong analytical skills, and the ability to communicate effectively with both finance and non-finance teams.
Income Auditor- About you
· Minimum 2 years’ experience in hotel accounts, auditing, or revenue control, ideally in hotels with turnover over £10 million
· Experienced user of hotel PMS (Opera preferred), POS (Micros 3700/Symphony), and Spa PMS (PremierSpa desirable)
· Familiar with third-party voucher systems such as SK Chase or Brookfield Voucher Manager
· Strong Excel skills and solid understanding of audit controls and PMS–POS interfaces
· Knowledgeable in revenue reporting, forecasting, and deferred revenue
· Highly organised, detail-oriented, and able to manage workload effectively
· Confident communicator, able to challenge and work with finance and operational teams
Income Auditor Responsibilities:
· Conduct daily income audits, ensuring accuracy and completion of audit logs in line with Financial SOPs.
· Prepare and circulate daily revenue flash reports, highlighting discrepancies or performance concerns.
· Audit deferred revenue and post month-end journals to ensure accurate monthly reporting.
· Reconcile data between PMS and EPOS systems, including verification of market segments, rates, and revenue entries.
· Review and authorise refunds, ensuring all are genuine and approved by the Finance Director and General Manager.
· Manage voucher control and oversee guest ledger, identifying and mitigating financial risks.
· Support departmental managers in understanding and applying audit controls and revenue procedures.
· Champion compliance with PCI and GDPR requirements related to financial systems and data.
· Oversee the AR ledger, managing debtor accounts and coordinating debt recovery efforts.
· Collaborate with the Finance Director to identify and explain budget and forecast variances.
Chewton Glen Hotel & Spa
Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.
What's in it for you?
· Excellent salary + Tronc
· Meals included on duty
· Accommodation available if required
· Employee recognition awards
· Cashback healthcare cover after probation
· Continued career development with recognised training providers
· Generous friends and family rate at Iconic Luxury Hotels
· 25% discount on all food and beverage
· Discount on spa treatment and products
· Refer a friend incentive
· Team social events, seasonal gifts and much more…
Check out behind the scenes here: https://www.instagram.com/chewtoncareers/
If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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