Assistant Hospitality Manager – GTech Community Stadium, Brentford FC
Full-Time / Permanent
£40,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for a hands‑on Assistant Hospitality Manager to join our passionate and dedicated team at Brentford GTech Community Stadium, a state‑of‑the‑art conference and events venue and home of Brentford Football Club. In this exciting role you will play a key part in supporting the catering operation on‑site at this buzzing stadium across hospitality lounges on matchdays, and the planning and delivery of Conference and Events (C&E) business on non‑matchdays.
As Assistant Hospitality Manager you will ensure that all aspects of the lounge and C&E operation are delivered in a quality, customer‑focused manor combining attention to detail and experience excellence whilst striving to exceed guest expectations.
The role
* Working closely with the Head of Hospitality to deliver and plan hospitality focused events for match days, conferences, and events.
* Facilitating day to day operations, ensuring that we are striving to exceed client and guest expectations.
* Management of all allocated C&E events as required and rostered, ensuring operational P&L and system paperwork is completed (e.g UBEYA, RTS, POS).
* Overseeing and delivering the set up of all match day hospitality lounges, including management of variable team and hands on delivery within a Hospitality lounge for all home games.
* Inspiring your team members as an ambassador for the business, delivering exceptional service to our clients and guests.
* Supporting the wider events team handling the development of our people to ensure we have the right people in the right roles
* Driving innovation across products, customer journey, food/market trends, competitor analysis
* Creating SOP’s for all event deliverables
* Ensuring allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly
* Maintaining and developing key relationships with both internal and external clients and co‑workers alike
What we’re looking for
* Previous experience working in a hands‑on conference and events focused hospitality role within luxury hotel or venue.
* A real people person with strong leadership qualities – an excellent communicator with previous experience in managing multiple team members.
* Positive and passionate focus on food – a natural flare for hospitality.
* Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems.
* Credible, champions and grows guest and client relationships.
* Standards and quality driven hands‑on management style.
* Effective team player, with a “can‑do” attitude.
* Assertive, calm, works well under pressure.
* Motivated by a passion and desire for quality and great service delivery that add to the guest experience.
* A background in stadium or event catering is a bonus!
* Personal circumstances must allow working flexible hours to align with stadia activity.
What you’ll get in return
* Competitive salary with discretionary bonus and full company benefits
* 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
* Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
* Mental health support: 24/7 Employee Assistance Programme
* Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
* Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
* Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
* Development opportunities: Professional subscriptions, ongoing training and structured career pathways
* Meals on duty included
We are a proud equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
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