Service Administrator (Coordinator/Scheduler/Planner/Controller)
Bedford
Contract: 6 months (possibility of permanent)
Salary: GBP 27,500 + 25 days holiday + bank holidays + 8 employer pension + 4 employee pension + 2 x life assurance + sick pay + income protection scheme + health plan
Working hours: 37.5 hours per week – Monday to Thursday, 8:45am to 5:30pm; Friday 8:45am to 4:15pm (flexible). Home working 1 day a week (Monday or Friday).
The Service Administrator will be part of a team in Bedford responsible for scheduling and planning maintenance contracts for a number of clients. This involves scheduling engineers, ensuring all reports are received and customers are kept informed about their works. You will be the primary contact for the customer.
You must be highly organized, confident communicating over the phone, have excellent attention to detail, and be computer literate.
The Service Administrator Role
* Planning and rescheduling of maintenance and breakdowns
* Arrange the engineers' call with the customer via telephone/email
* Preparation of service engineer job packages, checking engineers' service reports and logging into the company planning system
The Person Required For The Service Administrator
* Administration experience
* Attention to detail
* Excellent telephone skills
* IT literate
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