National Account Manager (FMCG) – THG Nutrition
Reporting to the B2B Sales Director. Brand: Myprotein, Location: Manchester HQ, ICON, WA15 0AF.
We are THG, a global e‑commerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming two core businesses: THG Beauty and THG Nutrition.
Responsibilities
* Manage a dedicated portfolio of UK Grocery accounts, ensuring company profitability, customer satisfaction, and achievement of individual growth targets.
* Take full ownership for delivering key commercial objectives within assigned customer(s), aligning activities with the overall business strategy through proactive relationship management at multiple stakeholder levels.
* Continually assess the customer product mix to improve profitability (PPU), incorporating marketing initiatives such as complexity reduction and cost‑optimised product recommendations.
* Develop and maintain customer joint business plans where relevant, ensuring alignment with business priorities.
* Lead negotiations with buyers to secure optimal distribution levels and fixture space, prioritising the most profitable and high‑volume SKUs.
* Manage customer and internal relationships across multiple departments (commercial, technical, product development) to achieve results within a complex matrix environment.
* Maintain forecast accuracy in line with account targets, collaborating with the demand planner to implement changes that support CSL and stock targets, while feeding into the company's financial planning cycle.
* Conduct annual reviews of customer account plans as part of the budgeting process for the upcoming year.
* Implement agreed promotional plans within defined trade investment budgets, evaluating effectiveness to ensure maximum ROI on promotional spend.
* Provide accurate rolling monthly sales forecasts to the business.
* Deliver and refine an accurate monthly demand plan.
Qualifications
* 3+ years of experience in Account Management within the Food & Beverage or Grocery Retail sector.
* Strong understanding of the UK retail landscape, with a proven track record of delivering commercial growth.
* Knowledge or genuine interest in sports nutrition, health, or wellness products.
* Excellent communication and presentation skills, with the ability to influence internal and external stakeholders.
* Strong analytical and problem‑solving abilities, with confidence in using data to drive decisions.
* Ability to manage multiple projects and priorities in a fast‑paced, dynamic environment.
* Collaborative and relationship‑focused, with experience building and maintaining key customer partnerships.
* A proactive, solutions‑oriented mindset with the drive to take ownership and lead initiatives.
Benefits
Career Development
* Access bespoke development programmes designed by our in‑house L&D team.
* Continued development through our upskilling programme delivered in partnership with an industry‑leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Enjoy your birthday off – we don’t work on it either!
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
* Access face‑to‑face and virtual appointments with our in‑house GP.
* Access our in‑house CBT therapist.
* Access the 24/7 Employee Assistance Programme (EAP) provided by Bupa.
* State‑of‑the‑art on‑site gym.
* Access to our on‑site physio.
Other Perks
* Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
* Subsidised bus pass from Manchester City Centre to our ICON office.
* Up to 50% staff discount on THG brands.
* On‑site staff shop.
* Access to on‑site barber.
* Refer a suitable candidate and receive up to £1,000 when they pass probation.
* Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or you have any specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.
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