Job Overview
We are looking for a proactive and detail-oriented Customer Service Coordinator to join our Cardiff City Centre Head Office. This role involves direct client interaction, handling calls, and coordinating project activities to ensure a seamless journey from acceptance to completion. You'll play a key part in supporting the Construction Team, while also managing essential administrative and client-facing tasks.
Responsibilities
* Act as the first point of contact for clients, handling incoming calls, providing professional support and accurate updates.
* Make outgoing calls to customers, site teams, and other stakeholders to confirm progress, gather information, and resolve issues.
* Manage client engagement throughout the project lifecycle, ensuring updates are timely and clear.
* Log, track, and follow up on client requests, ensuring queries are resolved promptly.
* Support the Construction Team with scheduling, documentation, and progress reporting.
* Coordinate between internal teams and external stakeholders to maintain smooth workflows.
* Provide administrative support to ensure deadlines and client expectations are consistently met.
* Chase design teams, legal teams, and external stakeholders to keep projects progressing smoothly.
What We're Looking For
* Strong customer service skills, with the ability to communicate effectively over the phone and in writing.
* Experience in call handling, administration, or a client-facing role (essential).
* Excellent organisational skills with the ability to manage multiple tasks.
* A proactive problem-solver with strong attention to detail.
* Team-oriented, with a positive and professional approach to work.
Job Type: Full-time
Pay: £25,000.00-£270,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* Life insurance
* Paid volunteer time
* Private medical insurance
* Referral programme
Work Location: In person