Job Description
1st Line IT Desk Support Engineer
?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time
Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Ledbury. This is a fantastic opportunity for someone with a solid foundation in IT support who's ready to take the next step in their career.
Key Responsibilities
* Provide 1st line technical support to internal users via phone, email, and remote tools.
* Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity.
* Log, track, and manage support tickets using the internal ITSM/ticketing system.
* Escalate unresolved issues to 2nd/3rd line support teams as needed.
* Assist with user account management (Active Directory, Microsoft 365).
* Support device setup, configuration, and deployment (laptops, desktops, mobile devices).
* Maintain accurate documentation of issues, fixes, and procedures.
* Deliver excellent customer service and communicate technical information clearly to non-technical users.
Requirements
* Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred).
* Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking.
* Familiarity with Active Directory, Exchange, and remote support tools (e.g., TeamViewer, AnyDesk).
* Excellent problem-solving skills and attention to detail.
* Strong communication and interpersonal skills-comfortable supporting users at all levels.
* Ability to work independently and manage multiple tasks effectively.
* A proactive attitude and willingness to learn and grow within the role.
Desirable (Not Essential)
* Experience with ITIL-based environments.
* Exposure to Microsoft Intune, Azure AD, or ticketing systems like Freshdesk or ServiceNow.
* Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals).
What's in It for You?
* Competitive salary of £25,000 - £30,000, depending on experience.
* Monday to Friday working hours - no weekends!
* Supportive team environment with opportunities for training and development.
* A chance to work in a dynamic and growing organisation where your input is valued.
Ready to take the next step in your IT career?Apply now and become part of a team that values innovation, collaboration, and exceptional service.