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Customer service advisor

Nuneaton
Jewson
Customer service advisor
Posted: 8 November
Offer description

If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!


What You’ll Be Doing

* Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
* Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs
* Maintain excellent standards across the counter, shop floor and yard
* Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations
* Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures
* Support branch colleagues in building knowledge and competence in tool hire product
* Ensure tool hire standards are always maintained
* Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network
* Continually develop your knowledge of core and specialist product lines to meet customer needs


What We’re Looking For

* Enthusiasm – you radiate positivity and possess an unyielding passion for the merchant world
* Decency – you embody honesty and integrity, contributing to a workplace built on respect and ethics
* Team Spirit – you thrive in collaborative settings, believing that together we can achieve greatness
* Pride – you take pride in your work and are dedicated to producing top‑notch results


Why Choose Us?

* Quality – we’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations
* Supportive Environment – join a culture that prioritises your growth, with the resources and support you need to excel
* Professional Development – we are invested in your success! Explore our apprenticeships, training and mentoring programs designed to elevate your career
* Great Benefits – enjoy a compelling package that includes a competitive salary, bonuses, pension schemes and life assurance, among many other perks
* Work-Life Balance – we value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm


What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!


Seniority level

Entry level


Employment type

Full‑time


Job function

Other


Industries

Wholesale Building Materials

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