Job overview
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
We have an exciting opportunity for an experienced Facilities Monitoring Auditor to join our Soft FM Compliance Team at University Hospitals Sussex NHS Trust.
We are looking for an enthusiastic, innovative and qualified professional with proven experience in performance monitoring and auditing with particular focus on improving the patient experience.
This is a Band 3 position working 37.5 hours over 5 days in Brighton RSCH (across UHSussex).
This is a high-profile role and requires a competent and experienced auditor with good interpersonal skills and the ability to communicate effectively with people at all levels, both verbally and in writing. Previous experience of working in Soft FM department, knowledge of COSHH, hygiene standards, Infection Prevention within the workplace and understanding of NHS National Cleaning Standards requirements are all essential.
Working towards NCFE Level 2 Certificate in Cleaning Principles, NCFE Level 2 Certificate in Infection Prevention and Control or equivalent experience of on-job training is desirable.
Main duties of the job
The post holder will be monitoring Soft FM customer services for all patients, staff and visitors who attend the UHSussex sites. You will have responsibility for the processing of both internal and external audit reviews, surveys, inspections which take place on regular basis within the Trust. You will report your findings and escalate to the appropriate service manager within a timely manner.
To work with other members of the team to assist in improvements in quality in the most effective and efficient way, and to provide appropriate training as required.
The post holder will need to be fully aware of the Trust’s Values & Behaviours initiative and act accordingly.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Detailed job description and main responsibilities
1. Contribute/participate in monitoring audits relating to services within the site and produce action plans
2. Escalate the outcome of audits and agree actions plans ensuring action is taken if necessary
3. Distribute, collate, and analyse the results of surveys
4. Plan and implement monitoring deliverables, ensuring that targets and milestones are met, all information provided is accurate and delivered on time
5. Ensure a close and beneficial relationship with all clinical wards/departments and that all relevant activities, processes, and documentation is efficiently resourced, implemented, controlled, and maintained.
6. Ensure that you respect the privacy and dignity of patients whilst carrying out your duties
7. Undertake weekly cleaning/environmental audits to enable conclusions to be drawn and recommendations to be made as to the areas of non-compliance with statutory, mandatory, and best practice guidance.
8. Assist with the delivery of training ensuring that the highest standards are maintained.
9. Identify any competency issues following delivery of training and report directly to the Learning and Development Manager
10. Assist with the soft FM aspects of external audits that take place e.g. PLACE, CQC and PEER reviews, follow up recommendations and co-ordinate any actions
11. Ensure ward notice boards are displaying up to date cleaning scores, also cleaning schedules and all other relevant information pertaining to the Housekeeping/Catering/Nursing services.
12. Carry out individual service audits to ensure working practices and information management are carried out in line with departmental policies and procedures.
13. Carry out ad hoc Patient satisfaction surveys on wards documenting results and collate results on a monthly basis and escalate to Facilities Compliance Manager.
14. Attend all quality team meetings, management team meetings and training and development days/sessions throughout the year.
15. Discuss reports with Facilities Compliance Manager in sufficient detail to enable conclusions to be drawn and recommendations to be made as to areas of non-compliance with statutory, mandatory, and best practice guidance.
16. Evaluate testing procedures to meet the standard required for services such as post.
17. Constantly review working practices in the service departments in order to identify where operational improvements can be made and make recommendations in response to the changing needs of the department.
18. Assist in ensuring that Soft FM provide a suitable healthcare environment in accordance with the National Standards of Healthcare Cleanliness 2025.
19. Respond to complaints received by the Trust regarding Patient Services.
Person specification
Experience/ Qualifications
Essential criteria
20. A good level of general education, numeracy and literacy acquired through NVQ L3 or equivalent experience.
21. A good standard of English is essential for effective communication and understanding
22. Significant experience of working in a hospital environment
23. Knowledge of COSHH, hygiene standards and infection control within the workplace
24. Understanding of NHS National Standards requirements.
25. Proficient with Microsoft Office applications, particularly Excel, Word, Outlook
26. Excellent verbal and written communicator
Desirable criteria
27. Working towards NCFE Level 2 Certificate in Cleaning Principles, NCFE Level 2 Certificate in Infection Prevention and Control.
28. Recent experience of collecting, calculating, interpreting, and disseminating performance and monitoring related data
29. Awareness of different techniques, processes and approaches utilised in monitoring and measuring the impact and performance of services
30. Able to interpret and act upon contractual information, policies and procedures
Equality, Diversity, and Inclusion
Essential criteria
31. Evidence of having championed diversity in previous roles (as appropriate to role
32. Evidence of having undertaken own development to improve understanding of equalities issues
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications