Job Description
Salary: £26,000 per annum
Location: Cheadle
Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)
You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively
Responsibilities:
* Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
* Liaising with Projects Team installing network infrastructure at customer sites
* Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
* Act as the initial point of contact in the resolution of user IT issues.
* Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
* Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
* Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
Qualifications
• Good PC/ Laptop hardware and Software knowledge
• Good fault-finding skills
• Good Knowledge of Microsoft desktop operating systems and productivity suite
• Knowledge of Server operating systems
• Knowledge of Active Directory
• Knowledge of Microsoft 365 Administration
• Basic networking knowledge
A knowledge of the following would be an advantage:
• Office 365 Fundamentals and/or Azure fundamentals
• Hyper V
• CRMs
• Backup and recovery technologies
• AV Software
Additional Information
Here’s what we offer:
25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
An extra day off on your birthday or if you're getting married
£500 referral bonus – bring great people, get rewarded!
Professional development – training and support to help you grow
Eye care vouchers and discounted Medicash membership for healthcare savings
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