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Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Business Administration
Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Business Administration
Travel Percentage
5 - 10%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About The Team
The Cards team provides client support and delivers client and platform changes for Cards Processing Platforms hosted in EMEA. The Cards platform offers card issuance and authorisation capabilities to financial entities of various sizes, including credit, prepaid, and virtual cards.
This role is part of the technical team responsible for maintaining an in-depth level of technical knowledge on the solutions and clients. The successful candidate will be a SME on card processing systems end-to-end and handle more complex production support issues. They will also work on future solutions on the platform to enhance the products and services offered by Cards to its clients.
The ideal candidate for this role should have strong core competencies on E2E platform processing and integration, as well as a background in payment processing.
Additionally, the team provides consultative and educational support to internal partners and clients and assists delivery teams in the end-to-end delivery of new client onboarding programs.
The team compromises of business system specialists, business analysts, project managers, and system administrators who collaborate with various internal partners and external vendors and clients to shape the products and services offered and ensure compliance with regulatory directives and card network mandates.
What You Will Be Doing
As an End to End Solution Engineer, you will focus on the entire platform, ensuring seamless integration of card platforms with other internal and external applications. With in-depth knowledge of card processing systems, you will play a crucial role in client-facing situations to help triage issues, walk through new solutions, and address concerns.
Responsibilities
You will act as a key voice in decisions concerning the end-to-end ecosystem, helping shape the future of our platform. Your responsibilities will include~
* Analysis of business and client needs, guide business analysts on documentation of requirements on all applications
* Assessing and understanding the impact of system changes on users and internal and external clients or stakeholders
* Understanding downstream impacts of change at a functional and infrastructure level
* Able to step in on more complex service incidents providing guidance and way forwards
* Leading meetings with stakeholders to provide comprehensive status updates on issues
* Engaging in high-level meetings with clients to deliver status updates on a regular basis
* Providing strategic support during testing processes, including SIT and UAT, as required
* Your seasoned expertise and strategic insights will ensure that our teams continue to deliver best-in-breed products that advance the way we pay, bank, and invest
* Proactively can drive forwards change
What You Bring
* Knowledge of financial services industry and an understanding of end-to-end systems development life cycles
* Resourceful and proactive in gathering information and sharing ideas
* Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
* Ability to persuade and influence others on the best approach to take
* Excellent analytical, decision-making, problem-solving, team, and time management skills
* Shares relevant technical and/or industry knowledge and expertise to other resources
* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
* Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
* Identifies areas for improvement to drive forwards
Added Bonus If You Have
* Knowledge on ServiceNow and JIRA tools
* Knowledge of Agile ways of working
* Experience on driving client facing complete change
What We Offer You
* A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
* A modern, international work environment and a dedicated and motivated team
* A broad range of professional education and personal development possibilities – FIS is your final career step!
* A competitive salary and benefits
* A variety of career development tools, resources, and opportunities
* The chance to work on some of the most challenging, relevant issues in financial services & technology
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
IT Services and IT Consulting and Financial Services
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