Optical Assistant - Home Visits
Lancashire & Cumbria
Monday - Friday
Company car or car allowance
Role Purpose
Are you ready to hit the road and make a real difference? As a Home Visits Optical Assistant, you'll be doing just that! You'll be bringing expert eye care directly to people who are unable to visit our stores, delivering vital services right to their doorsteps. But it's not just about sight - you'll also be helping customers with essential tasks, bringing care and smiles to their homes. You'll play a key role in improving the lives of people in your community while being an integral part of our team, helping the business to continue to thrive.
Key Responsibilities
* Dive deep into customer needs and ensure every one of them is met with excellence.
* Gain a solid understanding of visual perception and common vision issues to provide the best advice and care.
* Dispense prescriptions with expertise, including single vision, multifocal, and high index lenses as required. offering a deep knowledge of lenses and frames.
* Offer expert advice on frame selection and styling, helping customers find the perfect pair of glasses.
* Deliver a memorable, professional collection experience, ensuring a perfect fit and clear vision that leaves a lasting impression.
* Address customer concerns and resolve any visual issues with new glasses.
* Ensure customers are informed and excited about all the latest products and offers.
* Communicate clinic schedule updates with office schedulers and ensure smooth coordination.
* Handle customer payments and paperwork with ease and confidence.
* Be familiar with NHS practices and procedures, applying them when necessary.
* Follow routes based on scheduling and manage your time effectively.
* Maintain composure and professionalism while in customers' homes.
* Continuously strive to meet and exceed personal and team goals.
* Communicate effectively and confidently, ensuring customers feel heard and valued.
The Ideal Candidate
* Experience in the optical sector is essential, whether as an Optical Assistant/Advisor or Dispensing Assistant.
* Excellent interpersonal skills with the ability to build meaningful relationships with people from all walks of life in the community.
* Strong communication skills, both written and verbal, ensuring clarity and understanding at every step.
* A customer-first mindset with empathy and patience to support those in need.
* Exceptional organisational skills and the ability to manage your own workload independently.
* The ability to adapt and think on your feet
* A great team player.
* Confident, safe driver with a full and clean driving license, ready to take on the road.
The Package and Benefits
* Competitive basic salary plus a company car or car allowance
* Great bonus based on performance in the role
* All business travel expenses covered in full
* Exceptional work-life balance with no weekends!
If you're ready to help drive our practice forward and make a genuine difference to people in your community, then we can't wait to hear from you!
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