Job description
At World Heat Cylinders, a premier manufacturer of hot water cylinders and buffer vessels, we cater to both domestic and commercial applications with a focus on innovation and quality. As we continue to grow, we are looking for a dedicated Technical Sales Person to join our team in Dukinfield, Manchester. This role is ideal for someone who is passionate about providing top-tier customer service and support while working in a technical, product-focused environment.
Key Responsibilities:
* Customer Engagement: Effectively handle enquiries from customers via phone and email through Microsoft Outlook, offering expert advice on our range of hot water cylinders and buffer vessels.
* Quotation Creation: Use an Excel tool to accurately and efficiently generate quotations tailored to the customers' needs.
* Order Management: Process orders through SAGE Line 50 with precision and care.
* Technical Design: Utilise I-logic in Autodesk Inventor to produce CAD drawings that meet specific customer requirements.
* Manufacturing Coordination: Issue works orders into manufacture and maintain open lines of communication between the shop floor and customers, ensuring a seamless manufacturing process.
* Delivery Arrangement: Organise and oversee the delivery of products, ensuring they meet customer timelines and expectations.
* Post-Delivery Support: Provide responsive and knowledgeable support for any technical or operational queries from customers, fostering positive relationships and ensuring satisfaction.
Requirements:
* Demonstrated experience in a technical sales role, ideally within the heating systems industry, with specific knowledge of hot water cylinders and buffer vessels.
* Proficiency in Microsoft Outlook, Excel, SAGE Line 50, and Autodesk Inventor (I-logic).
* Exceptional communication and interpersonal skills, with an ability to engage effectively with both customers and colleagues.
* Strong organisational skills and the ability to manage multiple tasks simultaneously.
* Problem-solving mindset with the ability to work both independently and as part of a collaborative team.
* A commitment to delivering the highest level of customer service.
Benefits:
* Competitive salary and benefits package.
* Professional development and training opportunities.
* A supportive, inclusive, and dynamic working environment.
* The chance to be part of a leading company known for its commitment to quality, innovation, and customer satisfaction in the heating and hot water systems market.
If you are driven, technically skilled, and have a customer-first mindset, we invite you to apply to become part of our team. Please submit your CV and a cover letter detailing your suitability for this role.
Become a key player at World Heat Cylinders and contribute to the excellence and growth of our leading-edge products.
Job Types: Full-time, Permanent
Pay: £40,000 per year
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Supplemental pay types:
* Yearly bonus
Work Location: In person
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Benefits:
* Company pension
* On-site parking
Experience:
* Technical Sales: 2 years (preferred)
Work Location: In person