Join CGI as an EUC Engineer, supporting one of our high-profile clients based in Milton Keynes. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.We are committed to inclusivity, building a genuinely diverse community of tech talent, and inspiring everyone to pursue careers in our sector, including our Armed Forces. Join us and you’ll be part of an open, friendly community of experts. We are looking for a skilled EUC Engineer to join our team, with a focus on both technical support and device provisioning. This role ensures the efficient deployment, configuration, and maintenance of end-user devices while addressing technical challenges to provide a seamless user experience.
Perform the setup, configuration, and deployment of end-user devices (laptops, desktops, and mobile devices) according to established standards.
• Ensure devices are properly imaged, configured with necessary software, and enrolled in device management systems (e.g., SCCM, Intune).
• Conduct quality checks on provisioned devices to ensure compliance with organisational standards.
Provide onsite technical support for end-users, addressing hardware and software issues promptly and effectively.
• Participate in initiatives to optimise service delivery and improve the end-user experience.
Maintain accurate records and documentation of device configurations, support tickets, and inventory.
• Proficiency with Configuration Manager 2012 or later (SCCM).
• Understanding of Active Directory (AD) and Group Policy.
• Expertise in Windows 10 Operating System.
• Familiarity with JAMF/Apple device management, particularly macOS.
• Basic knowledge of application packaging and deployment.
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• Understanding of Virtual Desktop environments.
• Familiarity with various operating systems (Windows, macOS) and hardware troubleshooting.
Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
CompTIA A+, Microsoft Certified: