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Join a dynamic team supporting a major defence client as a Wintel Engineer. This is an office-based role in Stevenage, ideal for someone with strong technical knowledge, great problem-solving skills, and a proactive approach to service delivery.
Key Responsibilities
* Act as a systems/product specialist, delivering technical support and implementing configuration changes.
* Follow change control processes to ensure verified and documented enhancements.
* Monitor performance metrics to improve service levels and proactively resolve issues.
* Support project delivery by implementing technical designs within your area of expertise.
* Build and maintain strong relationships with customer stakeholders to enhance service.
* Troubleshoot complex issues, escalate when needed, and analyse trends to prevent recurrence.
* Mentor junior team members and contribute to a collaborative team environment.
* Understand the client’s business needs and identify opportunities to improve service delivery.
* Stay updated with new technologies, products, and service techniques to enhance performance.
Skills & Experience Required
* Solid experience in Wintel environments with deep understanding of systems integration.
* Hands-on expertise across:
* System software (SYSP) – Level 4
* Technical Specialism (TECH) – Level 4
* IT Operations (ITOP) – Level 3
* Service Acceptance (SEAC) – Level 4
* Security Administration (SCAD) – Level 4
* Release and Deployment (RELM) – Competent
Why Apply?
* Work in a supportive, highly skilled team environment.
* Opportunity to influence service improvements and lead technical initiatives.
* Engage with high-profile customers and meaningful, mission-critical projects.
Contact Anna-Jane Murphy at Anson McCade to learn more.
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