We are looking for a vibrant, confident person to join our Cancer Hub at Colchester General Hospital to help deliver a high-quality service.
We need key staff with excellent communication skills and attention to detail.
You must have basic keyboard skills and a clear, confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast-paced environment.
You will need the ability to work on your own initiative and remain calm in difficult situations.
Patients invited to attend these appointments may be anxious about a cancer diagnosis and may be tearful, distressed, upset, and/or angry. You need to listen and deal with their enquiries politely and efficiently.
You will be required to work within timed pathways and comply with national and local waiting time targets.
We are ESNEFT, providing hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, clinics, and in patients' homes.
As the largest NHS organisation in East Anglia, employing over 12,000 staff, we pride ourselves on supporting our staff with training, development opportunities, and flexible working options.
We offer a generous pension scheme, unsocial hours payments where applicable, 27 days annual leave (pro-rata), and access to NHS discounts. Our Staff Health and Wellbeing programme offers various services.
Our philosophy is that Time Matters to everyone. We focus on improving processes and removing delays for staff and patients.
We are investing in our commitment to Time Matters through a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will introduce a top EPR system to ESNEFT, transforming hospital life for staff and patients.
If you are passionate about patient care and eager to develop your skills and knowledge, we want to hear from you.
Find out about living and working here: www.youtube.com/watch?v=GkPu7HphU8A
#J-18808-Ljbffr