Fire Sprinkler Service & Maintenance Manager
Competitive, depending on experience
Location
Gillingham
Hours
Monday to Friday, 08:30 - 17:00
Holiday
Hours: Full time, Monday Friday, 08:30 17:00
Location: Office‑based with regular site visits and client meetings
Salary Range: Competitive (dependent on experience)
Contract type: Permanent
Your next role
We’re looking for an experienced Fire Sprinkler Service & Maintenance Manager to lead our commercial service division as a self‑contained operational unit. Reporting to the Head of Service, you’ll hold end‑to‑end accountability for divisional performance – including service delivery, engineer productivity, client outcomes, compliance, health & safety, and commercial results.
This role suits someone who thrives on balancing technical authority, operational leadership, and commercial discipline, while shaping a high‑performing, safety‑led engineering team.
What you will be doing
Service Delivery & Divisional Performance
- Owning day‑to‑day performance of the sprinkler service division, delivering against agreed KPIs, SLAs, budgets and growth targets
- Planning and controlling inspections, testing, maintenance and repairs in line with LPS 1048, TB203 Rules, and GN12 service and maintenance requirements
- Monitoring and improving engineer productivity, utilisation, first‑time fix rates, backlog and WIP
- Reporting weekly on service performance, risks, financial position and improvement actions
Engineer Leadership, Welfare & Capability
- Providing full line management for service engineers, including performance management, coaching and development
- Taking responsibility for engineer welfare, wellbeing and engagement, fostering a professional and accountable culture
- Identifying training and competency needs to ensure engineers remain compliant, capable and commercially effective
Health, Safety & Compliance Ownership
- Acting as the operational owner for Health & Safety within the division
- Ensuring robust use of RAMS, safe systems of work, toolbox talks and behavioural safety expectations
- Leading and supporting internal and external audits, including LPCB (BRE) audits, H&S audits and ISO 9001:2015
- Maintaining full compliance with relevant sprinkler standards, certification requirements and client governance
Client Ownership & Account Management
- Serving as the senior point of accountability for service clients, owning relationship health, retention and escalations
- Providing authoritative technical and compliance advice to strengthen client confidence
- Supporting identification and development of new service and maintenance opportunities
- Owning PPM remedial identification, quotation and conversion, ensuring inspection quality supports compliant remedial scopes
- Driving remedial conversion ratios, average remedial value and gross margin
- Preparing, reviewing and approving service estimates, proposals and variations
- Managing subcontractors and suppliers to ensure cost control, compliance and service quality
- Leading continuous improvement across service delivery, reporting quality, engineering capability and customer experience
- Contributing to wider business objectives and supporting new commercial initiatives
Who we are looking for
You’ll be a confident, credible leader with strong technical grounding in commercial fire sprinkler systems and a proven track record in service and maintenance operations.
You’ll bring:
* Minimum 5 years experience in the fire sprinkler industry, with strong service and maintenance background
* Experience leading engineering teams with accountability for performance, productivity and safety
* Strong technical knowledge of commercial sprinkler systems and maintenance regimes
* Demonstrable commercial awareness, including managing costs, margins and service performance
* Confidence managing clients, handling escalations and developing additional service opportunities
* A clear, accountable leadership style with the ability to coach, challenge and support engineers
Desirable (but not essential)
* Knowledge of LPS 1048, TB203, and GN12
* ABBE Level 3 Award or LPCB Certification (or willingness to work towards it)
* Familiarity with LPCB/BRE certification processes and audit requirements
* Electrical fire alarm knowledge
Why come and work for us
At Senseco, we know that our people are the key to our success. When you join us, you’ll be part of a friendly, inclusive, and supportive team where your ideas, experience, and personality are genuinely valued.
We’re a business that never stands still. As we continue to grow, improve, and innovate, we’re equally committed to helping our colleagues do the same. Investing in our people is a cornerstone of who we are – whether that’s through training, career development, or wellbeing support.
When you work with Senseco, you can expect:
* Training and development programmes to support your growth
* Support for professional qualifications and career progression, including apprenticeships
* A collaborative and inclusive workplace where every voice matters
* Generous annual leave allowance, including an extra day off for your birthday
* Company pension scheme
* Medicash health plan, supporting everyday healthcare costs and wellbeing
* Wellbeing support, including access to mental health resources
* Generous employee referral scheme
Diversity and inclusion
At Senseco, we’re committed to creating an inclusive workplace where everyone feels respected and supported. We welcome applications from all suitably qualified candidates, regardless of background or personal characteristics.
If you require a reasonable adjustment at any stage of the recruitment process, please let us know.
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