Job Description:
Infosight Consulting is looking for Customer Service Executive for one of the challenging and exciting projects.
Role: Customer Service Executive
Location: Belfast, UK
Contract Position (3-4 Months)
Infosight is looking for Customer Service Executive with:
Job Description
Purpose of the Role:
* The Customer Service Executive is the first point of contact for customers and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).
Key Accountabilities
1. Order life cycle management
2. Maximising customer satisfaction level and order entry accuracy
3. Building strong relationship with customers, sales and logistics functions
4. Timely handling all incoming customer queries and requests
5. Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
6. Reporting (daily, weekly and monthly reports)
7. Continuously improve the customer service process
8. Manage issue resolution for respective sales organisation(s)
9. Continuously support system and process imp...