Job Description
Income Advisor - part time (30 hours pw)
Salary£37,270 pro rata (£30,218)LocationChelmsfordPermanent,Part Time
We are looking for a part-time Income Advisorto manage income collection for a patch of mixed tenure households with the aim of supporting customers to sustain their tenancies.
What you'll be doing
* Effectively manage rent, service charge and debt collection on a mixed tenure patch including rented homes, homeowners, garage licences and commercial properties.
* Follow the principles of the pre action protocol for rent arrears recovery focusing on early contact with customers if they fall behind with their rent or service charges.
* Refer or signpost customers to internal and external services to help maximise benefit entitlement, employment support, debt management and other tenancy support.
* Assist customers to access DHP, homeless prevention loans and our internal hardship fund.
* Where you are unable to resolve rent arrears with a customer, take appropriate recovery action, including issuing notices, commencing possession proceedings and representing CHP at court.
What we are looking for
1. Good general standard of education demonstrating a good standard of literacy and numeracy.
2. Relevant experience, including experience of rent arrears debt recovery processes.
3. Excellent organisational ski...