We are looking for a highly skilled and experienced Customer Care team member to join our manufacturing team in Knutsford. This is an exciting time to join the fastest growing and most successful family-owned valve manufacturer in the UK. About Us With over 45 years of valve technology innovations, Oliver Valves is a global leader in the design, manufacture, and supply of high-quality valves and valve systems, serving industries such as oil and gas, petrochemical, and other critical sectors. We have won recognised awards for Export, Manufacturing and Growth – as well as the coveted Queens Award and more recently Kings Award for Industry. We’re a profitable, privately owned, and fast-moving company looking for talented individuals to join our team and deliver our strategic objectives. What You’ll Be Doing * Ensuring customers have an up-to-date status for their order regularly * Responding to customer e-mails / phone calls in a timely manner of 24 hours or less * Reviewing order status and ensuring timely picks to meet on time delivery * Coordinating with different departments (Sales / Engineering / Planning / Purchasing / Documentation / Logistics) to ensure the products and associated documentation for each customer order will ship as per the promise date. * Liaising with Customer Inspectors * Facilitating schedule of orders and resolving issues * Liaising with Customer Inspectors *...