Job Description Providing first point of contact for customers requiring repairs & warranty support. Preparing detailed quotations/reports to meet customer requirements, liaising with the repair team and/or manufacturing plant as appropriate. Processing of repair, verifying quotation and order, and identifying variances, taking corrective action as appropriate ensuring customer requirements are met. Creating repair orders & warranty claims in SAP and compiling all repair documentation. Technically completing repair/warranty on SAP, ensuring all documentation is complete for invoicing if applicable. Liaising with logistics and manufacturing plants, confirming lead times, actioning information appropriately. Progressing of orders, advising customers of delays, problems and alternatives when required. Ensuring easy, complete access of relevant data by organising and maintaining files. Raising of invoices and billing documentation, ensuring documentation is accurate and meets company and customer requirements. Resolving price and invoice queries allowing invoices to be cleared efficiently for payment. Ensuring easy, complete access of relevant data by organising and maintaining files. Issue of credit / debit notes to customers and manufacturing Plant. Maintain customer specific progress reports.