Operations Administrator – Temporary
Wakefield Based | Fully onsite Monday to Friday
£ p/hour | 35 hours per week
Here at Hays, we are working with a leading public sector organisation based in Wakefield to support with the recruitment of several temporary Operations Administrators to support during a busy period. These are full-time positions and are fully on-site in the Wakefield City Centre.
These roles will be providingprehensive administrative and operational support to the Centre Operations team, including handling customermunications, managing data and systems, and supporting continuous improvement initiatives.
Key Responsibilities:
1. Manage examination-based transactions and ensure accurate, on‑time processing across results, qualification conferrals, dated entry and on‑demand exam services.
2. Run and extract daily operational reports and make these available to teams via SharePoint.
3. Support analysis and correction of data in SAP and other systems to validate results and maintain precise data flows.
4. Provide first‑line support for markers, customers, and internal stakeholders via email, service tickets and phone.
5. Triage shared inboxes and assign or resolve service tickets promptly within KPIs.
6. Support end‑to‑end exam marking and results processes across online and e‑marked platforms.
7. Monitor data flow integrity, escalate issues and support resolution of incidents and significant issues.
8. Ensure all activity aligns with GDPR, confidentiality requirements, process maps and SOPs, maintaining full audit trails.
9. Identify opportunities for process improvements and support relevant projects.
10. Share improvements with the wider team and help upskill colleagues using knowledge of systems, processes and tools.
11. Take ownership of personal skills development, especially across Microsoft applications, automation tools (Power Automate), and data visualisation (Power BI).
Skills & Experience Required
12. Proven experience in a fast-paced administrative role with the ability to manage workload and prioritise.
13. Consistent track record of achieving SLAs, KPIs and service requirements in processing environments.
14. Knowledge of data protection and confidentiality requirements for sensitive learner and associate data.
15. Strongmunication, stakeholder management and problem‑solving skills.
16. Proactive, self‑motivated and able to plan, organise and prioritise workload independently.
17. Good working knowledge of Excel, Word, PowerPoint, MS Forms, MS Lists, Power Automate, Visio, Power BI and Jira, with willingness to develop further
If you are interested in this role, please click ‘apply’. Please note there is several roles, with the intention to start March 2026. #4765457 - Ashton Naar