Job Description:
Job information Communication Centre Operator from the Company Total Security Services, located in the city Leeds in the country United Kingdom. This job opening is open to job seekers with a GCSE education.
Job Responsibility:
An exciting opportunity has arisen for a Communications Centre Operator to join the expanding Operations Support Team, based in the Leeds office. You will be responsible for frontline staff welfare and supporting frontline staff and field-based managers in all aspects of security operations.
This is a busy role, and no two days are the same, but you will be working as part of a dynamic, forward-thinking team. The National Communications Centre works on a 4 on, 4 off days and nights shift pattern, offering plenty of flexibility and work-life balance. Our shifts are 12 hours in duration, offering a minimum of 42 contracted hours per week.
Role Responsibility:
* Monitoring the health, safety, and welfare of field-based personnel through completion of welfare calls and effective escalation where needed.
* Producing timely and accurate incident reports for circulation and escalation to operational management.
* Out of hours support to field-based Operational Management teams across the country.
* Acting as a central point of contact for all staff.
* Providing support to the Operations Teams in using processes and systems to their full capability.
* Out of hours scheduling and deploying security personnel across the country in line with client contractual requirements.
* Ad hoc tasks supporting the collation and organisation of data supporting frontline operations.
* First point of contact for enquiries from the general public and client base.
About you:
* Previous experience of working in a contact/communications centre is desirable but not essential.
* You will be a team player, sometimes taking responsibility for actions and supporting other team members.
* Knowledge of spreadsheet creation and data manipulation would be an advantage but is not essential.
* You will be able to prioritise your workload whilst under pressure.
* You will have good communication skills at all management and employee levels.
* You will have attention to detail, with excellent written communication skills.
* You will be proactive in your approach to work and understand exceptional customer service.
In return:
* Basic salary of £11.69 per hour (circa £24,220pa).
* Plenty of overtime opportunities (expect to earn circa £28K+ with some overtime).
* Excellent opportunities for career progression within both the department and organisation.
* Full training and support in the role will be provided from day one.
* Free Parking.
* 21 days annual leave.
* Pension and Life Assurance scheme.
* ‘Perks at Work' scheme, including staff discounts with major retailers.
Note: The application process includes an interview and screening to BS7858 standards.
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