Customer Service Advisor - Consumer Leeds Customer Services Full time Fixed Term General
Location: Leeds
Working Hours: 40 hours
Fixed Term Contract: 6 months
Iconic British brand ghd leads the global market in high-end professional hair styling tools, acclaimed as the UK's top recommended styling brand. Embraced by stylists, consumers, and media alike, ghd merges science, innovation, and luxury to craft cutting-edge hair tools. Renowned for pioneering innovation and superior performance, ghd is dedicated to empowering lives with the power of a good hair day!
What is a ghd Customer Service Advisor?
As a Customer Service Advisor, you will be the champion of delivering a best-in-class customer experience. Serving as the first point of contact for ghd customers, you will be responsible for providing exceptional service and ensuring a seamless end-to-end journey for each customer.
About you
Are you passionate about luxury retail and committed to delivering best-in-class customer experiences? Do you love the world of beauty and the ability to give customers the power of a good hair day? If so, we want you on our team!
What does the role involve?
Customer Service: You will be the first point of contact for ghd Customers and aim to provide best-in-class support with general customer queries, returns, warranty and more aiming to provide a memorable customer service experience.
Communication: Demonstrates clear, professional, and concise communication across all channels, ensuring customers feel valued and understood while maintaining a positive brand image.
Employee Benefits
1. 25 days holiday a year (pro-rata for part-time positions).
2. Day off to celebrate your birthday
3. Generous discount on ghd products
4. Reward programs, such as recommend-a-friend bonuses and discretionary incentive schemes
We’re a young company that’s achieved great things by creating a best in class range of products that are loved by stylists and consumers alike. We remain fiercely ambitious, with big growth plans, exciting new innovation in the pipeline and geographic expansion.
We pride ourselves on remaining true to our founding ethos - the spirit of transformation - and have established a position at the forefront of the competitive fashion styling sector, where we are renowned as one of the leading hair styling brands around the world and synonymous with style and sophistication.
SalaryCompetitiveHours40BenefitsCompetitiveClosing date 15-09-2025 Share: