Account Manager – Fragrance & Beauty
Location: Edinburgh Airport
Contract: Permanent, Full Time, working a 4 days on, 2 days off shift pattern
Responsibilities
* People Management – Inspire, develop, and manage a high‑performing team with a focus on collaboration, diversity, and empowerment; lead onboarding and continuous training, ensuring strong product knowledge and service excellence; set and review individual and team goals, provide performance feedback, and support career development; partner with the Talent Acquisition team to manage the full recruitment cycle.
* Business Development – Contribute to business planning, including forecasting, promotional strategies, and category development; monitor and analyse business KPIs to inform strategic actions and improve commercial performance; proactively recruit new clients and support clienteling initiatives; collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies; build strong partnerships with retailer teams to support cross‑functional collaboration and shared objectives.
* Operational Excellence – Oversee day‑to‑day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems; ensure the flawless execution of brand activations, events, and in‑store campaigns; uphold brand standards for grooming, presentation, and environment.
* Client Experience – Set expectations for client service excellence by leading with authenticity, empathy, and deep product expertise; champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive.
Qualifications and Expectations
* Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.
* The ability to coach and develop a diverse team while fostering a culture of collaboration.
* A passion for creating memorable, client‑centric experiences.
* Strategic thinking with strong commercial awareness and decision‑making capabilities.
* A solution‑focused approach, thriving in a fast‑paced and evolving environment.
Benefits
* Private Medical Insurance covering pre‑existing medical conditions and ability to add family members; Online GP App with 24/7 appointments; Cycle Scheme participation for a tax‑exempt bike and/or accessories.
* Pension, Life Assurance and Retail Discounts across multiple retailers.
* Employee Assistance Programmes and other support lines.
* Arts & Culture ticket discounts across major London attractions, CHANEL product discounts and employee‑only sales.
* Service Awards Programme offering CHANEL products, retail vouchers and additional holidays across milestones.
About CHANEL
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup, and skincare creations.
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