West End of London | Office Based | Monday to Friday
To be considered for this role you are required to have previous experience of working within a Fashion Wholesale Retail/Customer Service environment
Various positions including French & German speaking Customer Service Executives required
One to One Personnel is proud to be working with Reebok, our global brand client who is looking to hire variousWholesale Retail Sales Operations & Customer Service Executive to join their team at their flagship offices based in the West End of London. Opportunities include English, French & German speaking positions.
Role Summary
As a Wholesale Retail Customer Service Executive, you will be dedicated and customer focused, be responsible for supporting day-to-day B2B customer service operations, managing order entry, handling product allocation, and ensuring seamless communication with the warehouse. You will also monitor shipments and proactively communicate with customers to ensure a high level of service and satisfaction.
Required Skills
* Strong communication
* Excellent attention to detail
* Problem-solving abilities
* Experience in managing teams within a customer service or retail environment
* A focus on continuous improvement and operational efficiency is key
Roles and Responsibilities
* Accurately enter customer orders into the system
* Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
* Ensure that customer needs are met in a timely and efficient manner
* Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays
* Proactively inform customers of any changes to their order or delivery status
* Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish
* Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays
* Provide feedback on any recurring issues and help propose solutions to improve the customer experience
The scope of the roles and responsibilities may expand or be varied depending on the needs of the Company’s business to adapt to changing market conditions
Benefits
* 25 days of annual leave + bank holidays
* Additional days holiday between Christmas and New Year if the Directors decide to close the business
* Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week
* 1-day WFH after probation and training at the company’s sole discretion (non-contractual)
* Workplace Pension Scheme
* 60% Discount on our products that we have on Ecommerce
* Sample sales 2+ times a year
* Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
* Statutory sick pay
* Annual pay review and/or bonus at the Directors discretion
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