Are you looking for a challenging and rewarding career in IT support ? Do you have excellent bilingual skills in English and Spanish ? Do you want to work for a global company that values your skills and offers you opportunities to grow and learn? If you answered yes to these questions, then you might be the perfect candidate for the Service Desk Analyst - Bilingual (English/Spanish) position at ESP! You will be the first point of contact for our customers and users, logging, diagnosing, and resolving their issues. You will work with other teams and resolution groups, following defined processes and procedures. You will also provide excellent customer service and communication in both languages (English/Spanish). If you know Portuguese, it will be a great advantage. You will need to have: At least 2 years of experience as a Service Desk agent A good understanding of IT networks and IT fundamentals. Excellent communication skills in English and Spanish Knowledge of call management systems, preferably ServiceNow. You will need to be self-motivated, willing to learn and adapt, and passionate about technology. You will enjoy an annual salary of 78,000 TTD and a benefits package, a friendly and supportive work environment, and training and development opportunities. You will work from Monday to Friday, 9am to 6pm. This is an onsite position at our office at 97 Uriah Butler Highway, Charlieville, Changuanas. About Us: ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers. What we will offer: Personal & Professional Development Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement them with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer.