A global software company is seeking a Customer Service Manager to join their team. This fully remote position focuses on driving revenue retention and growth for current clients, guiding them throughout their journey with QAD solutions. The ideal candidate should have a Bachelor’s or Master's degree, 5+ years of experience in enterprise-level software, and strong communication and presentation skills. You will build trusted relationships with key clients and monitor customer health metrics to ensure success. Occasional travel may be required for client visits and conferences.
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