What is the job role?
We are looking for an experienced and motivated Systems & Compliance Manager to join our Revenues and Benefits Service
This is a senior leadership position with a strong technical focus. You will be responsible for managing the systems support function that underpins the delivery of Revenues and Benefits services, ensuring systems are maintained, developed and fully compliant with legislative requirements.
You will oversee the day-to-day support of Revenues and Benefits software applications, ensuring they operate effectively and meet the needs of both the service and wider council users. This includes managing system upgrades, leading the testing of new releases, and diagnosing and resolving application issues to maintain compliance and performance.
You will lead on system upgrades and testing, diagnose and resolve application issues, and drive key system improvements and digital change initiatives to enhance service delivery.
In addition, you will:
1. Lead the Systems Support Team, ensuring high performance and continuous improvement
2. Ensure system compliance with legislation and audit requirements, including the annual subsidy audit
3. Work closely with senior leaders, elected members and external stakeholders, providing expert advice and guidance
4. Contribute as a key member of the Revenues and Benefits leadership team
This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
We are looking for a confident and capable leader with technical expertise and experience in systems-based service delivery.
You will have:
5. Experience of managing complex systems, ideally within Revenues and Benefits
6. A good understanding of relevant legislation and external audit compliance requirements
7. Strong analytical and problem-solving skills, with the ability to diagnose and resolve system issues
8. Experience of leading system improvements or change projects
9. Proven ability to lead teams, drive performance and deliver service improvements
10. Excellent communication and stakeholder management skills with the ability to influence at all levels
We’re looking for someone who is proactive, solutions-focused and committed to continuous improvement
If you need help or support to complete your application, please visit our to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
11. Members of the Armed Forces and veterans
12. Are currently in care or have previously been in care
13. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.
If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): W/C 27th April
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.